These are the characteristics which set us apart from our competitors and clearly define who we are as an organisation.

1. We provide a comprehensive and accurate quotation/specification within the agreed timeframe.
   
   
   Our quotations fully detail the complete schedule of the scope of works to be undertaken, preparation of the surfaces for optimal coating and the finish coat system (and products) to be applied.
   
   
   This free quotation is detailed to the extent that it becomes the job specification or blueprint when we undertake the work.
   
   
   
2. Our painters are Sydney's finest - they are all highly skilled professionals, fully licensed and insured.
   
   
   We use only fully qualified and experienced painters and decorators - tradesmen whose work practices and ethics meet the Courtney & Wise standard. You will find all our team punctual, polite and easy to communicate with. They go about their work the "Courtney & Wise" way - all with a consistent professional approach and a "can do" attitude.
   
   
   Our tradesmen are clean, tidy and respectful of you and your property and premises. All sites are left immaculately cleaned. The only evidence to suggest that a Courtney & Wise tradesman has been on-premises is the transformation of the surfaces just painted.
   
   
   
3. All our work is overseen by a senior qualified supervisor to ensure each project receives a beautiful finish that will endure.
   
   
   All our painting projects are quality assured with critical milestones inspected and signed-off before we progress to the next stage.
   
   
   Unlike a foreman who simply oversees productivity, our project manager is specifically focused on assuring the best possible aesthetic outcome with the least amount of fuss for our clients.
   
   
   This personal approach to each project means that our clients receive the highest level of service to achieve a superb finish.
   
   
   
4. High quality residential painting is our specialty.
   
   
   This is our area of specialisation where we have gained the edge on our competitors.
   
   
   Our attention to detail and the ability to understand our client's needs are critical success factors in this market.
   
   
   We embrace meticulous clients with high expectations as this allows us to continually master our skills and set the bar even higher.
   
   
   
5. Our systems and processes have been tried and tested over time.
   
   
   As a superb finish is almost totally dependent on what's happened underneath it, our surface preparation is painstakingly thorough and undertaken in a methodical sequence of events. Our quotation/specification (which forms the basis for the contract) provides for a step-by-step preparation schedule. This fully describes the treatments to the various surfaces as they are made ready for the coating system.
   
   
   Knowing the surfaces have been prepared to optimise the coating system, we then apply premium paint and coating products to comply with the manufacturers' specifications.
   
   
   A superb finish is the combination of:
   
   
   • technical know-how
   • proven processes
   • rigorous surface preparation
   • attention to detail
   
   
   
6. We know what to do to minimise the "grief" factor associated with any home improvement work.
   
   
   Once a quotation is accepted we will dedicate a team to undertake the work and commit to a start and finish date (subject of course to weather conditions, access to areas, other trades etc.).
   
   
   The team we assign to the job stays on it until it is completed. We do not juggle teams to fit in with other client's demands or schedules. This ensures that one team has end-to-end responsibility for each job, completed as quickly as possible.
   
   
   Home improvement work can be very stressful and our tradesmen work around our client's daily routines with the least visibility possible. We are also experienced in collaborating with other trades, designers and builders to co-ordinate in with their schedules.
   
   
   We use quality dropsheets to protect valuables and floor coverings for interior jobs and groundsheets for exterior work to prevent damage to other surfaces and vegetation. All door and window hardware is removed before surface preparation and replaced once the job is done. All furniture is handled and moved with the upmost respect and care.
   
   
   We have identified the special needs of Body Corporate clients and the importance for communications between residents and painters to keep flowing. When working in strata complexes, we assign a resident liaison officer to co-ordinate with residents regarding access issues and to provide ongoing communications so everyone is kept abreast of developments.
   
   
   
7. Ours is a fully compliant company.
   
   
   All our work is backed with a written contract and warranty. The fact that we have been in business since 1954 is testimony to the currency of our guarantee and warranty.
   
   
   We are certified in Lead Paint Management and perform all work to Australian Standards.
   
   
   All work performed will be in strict accordance to meet any OH&S, EPA and legislature requirements.